The
3 most costly mistakes with problem employees. Separation notice
help.
Whether you are firing your problem employee or laying off workers
because of downsizing, you must give each worker a formal separation
notice. It is a crucial part of the termination process. And while
every termination is different, all separation notices should follow
a similar format. This is not to say you do not have to tailor each
separation notice, you do. But you can use a basic template and change
it depending on your circumstances.
What a Separation Notice should contain
First, a separation notice should have basic employee information.
You should include the employee's name and social security number.
Then list the dates the employee started work and date last worked
and the reason that they were separated from employment. Be careful
when giving reasons for termination. Get rid of any discriminatory
language or unprofessional wording.
You must make sure your employee clearly understands the reasons
for the separation. Also you must have documented evidence to support
those reasons. If you have collected this information properly, the
employee will not be surprised by his or her current predicament.
Finally there should be an area for both you and the employee to
sign off on the separation notice. This gives you legal evidence
the employee knew why you were letting him or her go.
Needing
to separate an employee from your company? This is how I terminate.
Do you obey the 5 commandments of customer communication? Every time you interact with your customers or prospects, is a chance to enhance the image of your company, and thus be more profitable. In a world, where technology seems to be driving business process, it is vital that you start with the basics. This article describes the 5 core principles behind customer interaction.
Whether you are a one person band, or a company with 5,000 employees, it is vital that everyone sings off the same hymn sheet. By this I mean that customers should experience the same positive proactive experience, regardless of whom or where within your company the interaction comes from.
People may not buy everything on the internet, but recent statistics indicate that 70% of purchases are researched on the internet today. A large proportion of these are then made in person at shops.
Imagine the scenario; you have looked on a lighting company’s website, and seen a lamp that you like, but you really want to see and feel it in the flesh as they say. You go into the shop, and ask for it. “Oh, but we don’t have that in stock” they say! You explain where you saw it, starting to get frustrated. They explain to you, speaking slowly, treating you as someone who just doesn’t really understand, that just because it’s on the web, doesn’t mean they have it in the shop.
How do you now feel about that company? I would walk out and go somewhere else.
Every time someone external communicates with your company is a chance to impress. Maybe it is time to review what you are doing. Take a look at, what I call the 5 commandments below and see how you score;
Be consistent in what all employees say and do, across all channels of communication.
Make it easy for customers and prospects to contact you, using whatever method suits THEM.
Respond to all contacts in a professional and timely fashion.
Track all communications, and ensure appropriate processes are in place to ensure appropriate action is undertaken in all instances.
Constantly check how you’re doing and is everything working, by asking your customers prospects and employees for feedback.
There is one common theme, in addition to the external contact that runs through all of these commandments. That is one of internal communication.
In order to communicate consistently with people outside the company, you first must learn to communicate effectively inside your company. You may want to check if everyone understands your company’s vision and mission.
I will address this issue next month.
About the author:
Business Owners who need more sales and better marketing advice, turn to Peter Lawless, of 3R Sales & Marketing – www.3r.ie. For previous articles and interviews like this, visit our website and subscribe to Success. We also provide free Sales & Marketing Assessments for Business Owners with an Irish Connection.
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Needing
to separate an employee from your company? This is how I terminate.
Understanding Job Stress and How To Deal With It
Copyright 2005 Trevor DumbletonAmong the most common types of stress is good old-fashioned job stress and it is easy to understand why. With the economic slow-down of the last few years, employers are trying to squeeze more and more work out of their employees in order to keep their costs low and their production high. As well, with the concerns over lay-offs and downsizing, it seems that overwork is no cure for concerns about job security. Thus, the long hours, low pay, and tenuous nature of employment combine to create a situation where there is nothing you can count on except stress itself. Thus, job stress just keeps piling up until there doesn't seem to be any way out.Unfortunate. . .
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